STREAMLINED TASKS, BETTER OUTCOMES

Samsung Productivity Platform for Healthcare

As the first of its kind in the industry, Samsung Health Stack introduces a cross-platform solution that revolutionizes healthcare workflows.

I led the design of an intuitive and visually appealing platform that not only streamlined operations but also elevated the user experience with award-winning UX design. By combining powerful features with usability, the solution empowered healthcare professionals to work more efficiently, collaborate seamlessly, and deliver better patient care.

TEAM

3 Designers (Me as Lead Designer)
2 PMs, 20+ Engineers, 1 UX Researcher, 2 UX Writers

MY ROLE

End-to-End Design | 0-1 Product Brainstorming | Cross-functional Collaboration | Product Roadmap | Executive Presentation | User Research

TIMELINE

Jan 2022 - Apr 2023

IMPACT

28%

reduction in workflow time

64%

decrease in patient response time

4.3/5

reduction in operational costs

DESIGN AWARDS

Samsung Health Stack has won:
🏆 2024 iF Design Award
🏆 2023 UX Design Award
🏆 IDEA 2023 Finalist.

PARTNERSHIP

Problem Space

The healthcare sector faces numerous workflow challenges, and these issues not only hinder productivity and technological advancements, but also impact the quality of patient care.

Ineffcient Admin Tasks

Excessive time spent on manual tasks reduces patient interaction and care quality

Error-Prone Data Analysis

Delays and errors in data handling lead to poor decision-making and treatment outcomes

Fragmented Systems

Disconnected tools result in slow responses and incomplete patient care

Target Users

Our target users include a diverse range of personas within research institutions and a global audience of participants interested in contributing to healthcare research.

App SDK
Modules

We designed a series of configurable modules to ease the typical complexity of study participation while also providing motivation to consistently contributing.

Onboarding Simplified

Quick and easy onboarding process for participants

Eligibility and Consent Streamlined

Streamlined eligibility survey and electronic consent process.

Daily Tasks at Your Finger Tips

Provide participants with an upfront entry to all the tasks they need to complete for the day.

Motivation!

Provide insightful data visualization and educational content to make sure that users stay in the know.

Design Ideation

In order to empathize with user needs, I created user jobs-to-be-done and information architecture, ensuring that each feature and task flow is designed to effectively fulfill these jobs.

Dashboard
Design

The dashboard includes a holistic set of features, ranging from data visualizations to admin controls, allowing for quick assessments and informed decision-making.

STUDY OVERVIEW

Quick Status Overview

USER SCENARIO

Researchers need to ensure the study is progressing as planned and make informed decisions.

SOLUTION

Provide concise summaries and visualizations to enable researchers to monitor the study from quick glimpses.

PARTICIPANT MGMT

Participant Info At A Glance

USER SCENARIO

Researchers need to view participant data and determine if further analysis is required.

SOLUTION

Provide quick access to participant info for efficient data access at a glance.

PARTICIPANT MGMT

Task Management Feature

USER SCENARIO

Researchers need a rapid way to view data and status.

SOLUTION

Task management allows researchers to create and deploy surveys to participant apps, with various question types and cadences.

PARTICIPANT MGMT

Document Management

USER SCENARIO

Researchers need to distribute educational content to participants through the app.

SOLUTION

Empowers researchers to publish various content types (PDF, videos, articles) to keep participants informed.

PARTICIPANT MGMT

In-lab visit

USER SCENARIO

Researchers need an efficient way to record in-lab visit details, including dates and notes.

SOLUTION

Enable researchers to log in-lab visit details, ensuring seamless data collection for in-person studies.

DATA INSIGHTS

Data Visualization of Participant Metrics

USER SCENARIO

Researchers need a quick way to gain insights into participants' activity levels and health metrics.

SOLUTION

Provide data visualizations to facilitate decision-making and deeper analysis.

DATA INSIGHTS

Data Query

USER SCENARIO

Data scientists require access to specific datasets for in-depth analysis.

SOLUTION

Enable data scientists to extract and analyze specific datasets through data query.

DATA INSIGHTS

Survey Insights

USER SCENARIO

Researchers need a way to easily interpret and analyze survey data collected.

SOLUTION

Integrate various survey data visualization tools into the dashboard, allowing for quick, intuitive analysis of survey data, facilitating better insights and decision-making.

DATA INSIGHTS

Role-Based Access Control

USER SCENARIO

Researchers and stakeholders require secure and personalized access to research data.

SOLUTION

Implement role-based access control (RBAC) to ensure that each user has personalized access permissions and a customized view of the dashboard based on their role and responsibilities.

Impact

Samsung Health Stack has gain tremendous traction in healthcare industry and has received recognition in design industry.

Pilot Programs

Samsung Health Stack is now in use for the pilot programs with the following institutions.

Partnership Growth

We've established partnerships with 10+ entities around the world.

Design Award

Samsung Health Stack has won the 2024 iF Design Award, 2023 UX Design Award, and IDEA 2023 Finalist.

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